1. Reservation Cancellation
The customer should submit the cancellation request as early as possible. Different practices may apply where operational planning for the reservation has already started.
Avelion Legal
Cancellation / Refund Policy
General information regarding cancellation, modification and possible refund processes for transfer reservations.
Cancellation and Refund Principles
This policy explains the general framework for reservation cancellations, change requests and fee evaluations.
2. Reservation Modification
Requests related to changes in date, time, route, passenger count or vehicle type are reassessed according to availability.
3. No-Show Case
If the customer is not present at the reservation time or at the designated meeting point, the service may be treated as a no-show.
4. Operational Force Majeure
In cases such as flight cancellation, major delay, official restriction, weather conditions or similar extraordinary circumstances, the process may be replanned specifically for the reservation.
5. Refund Evaluation
Possible refund processes are reviewed by considering reservation confirmation status, operational preparation, vehicle allocation and cancellation timing.
6. Communication and Request Process
For faster evaluation of cancellation, change or refund requests, the customer should contact us together with reservation details.
Important Points for the Customer
Before submitting a cancellation or modification request, the following points are recommended to be considered.
Early notice
It is important to communicate cancellation or modification requests as early as possible.
Reservation details
Applying with code, date, route and passenger details speeds up the process.
Operational status
Different evaluation may apply for reservations with vehicle allocation or driver planning.
Communication follow-up
Approval, modification or refund results are notified through your communication channels.
Contact Information
For cancellation, modification and refund processes, you may contact us through the channels below.
Email
Phone
Create a cancellation or modification request
You may contact us for cancellation, update or refund requests related to your reservation.